SATISFACTION QUESTIONNAIRE

		Tel: 0800 328 2290 Tel: 020 7515 9595 sales@omm.co.uk

OMM CUSTOMER SATISFACTION QUESTIONNAIRE

Our aim is to ensure that we maintain the highest levels of service to our clients. In order to achieve this, we continuously monitor the feedback we are given by our clients and strive to improve our service year after year.

Please let us know what we have done well and more importantly, please let us know what we can do better

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Comments*	Comments

1. How satisfied are you with the initial response you receive when you make contact with us?

2. How satisfied are you with our abilities to understand your requirements?

3. How satisfied are you with the with our ability to connect you to the right person to deal with your issues?

4. How satisfied are you with our ability to supply what you want, when you want it?

5. How satisfied are you with our customer service

6. How satisfied are you with our drivers

7. How satisfied are you with our engineers

8. How satisfied are you with our account managers

9. How satisfied are you with the presentation and packaging of our deliveries?

10. How satisfied are you with the quality of support that you receive from our engineers?

11. How satisfied are you with the quality of our after sales service?

12. Rate your overall satisfaction with us when compared with our competitors

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