Terms and Conditions
Conditions of Sale
General
when placing an order please try to use a code, either ours or the manufacturers, to ensure receipt of the correct goods.
Please check your order at the time of receipt to aid any corrections which may need to be made.
You can order by phone, online, or fax. However, we strongly advise that orders are placed by fax or online as OMM will accept no responsibility for code or quantity discrepancies on telephone orders.
Delivery
all orders will be delivered on a next day basis provided they are received before our sales cut-off time. This is five o’clock for all orders. Please keep in mind there can be delays in emailed and online orders from them being sent and receipt by the OMM Business Solutions Ltd. OMM except no responsibility for any delays.
While OMM will take all reasonable means to deliver your order to you on a next day basis, we can take no responsibility for civil or public actions, Force de Majeur, or manufacturer shortages.
Specials
should you not be able to find what you require one of our staff will be happy to source it for you. This will be classed as a ‘special’ order. A special order may only be placed in writing and cannot be returned or cancelled once placed.
Furniture
all furniture will be supplied flat packed with no assembly included unless ordered from our specific furniture publication. OMM will not accept any liability should we be requested to assemble any furniture. Furniture will be delivered a minimum of three days after the date of order. All furniture items are treated as none returnable except in the case of manufacturer fault.

Returns
OMM will gladly accept return of non-faulty merchandise within 14 days of purchase provided the goods are returned in all original packaging and in the same condition as they were received.
OMM will not accept return of goods which have been defaced in any way e.g. writing on the packaging. Returns placed after fourteen days may be subject to a handling charge. OMM reserve the right to refuse the right to return goods.
OMM will not accept return of any goods which have previously been agreed as non-returnable i.e. specials items, bespoke print items, and furniture.
All returns must be registered with our head office and it is recommended that the customer retain their copy of the return note until a credit note is issued. OMM will accept no liability for loss of goods given to our carriers without the correct paperwork. OMM will also not take responsibility if we do not have a record of the return.
Recycling
OMM believe wholeheartedly in creating a sustainable environment. We take all measures possible in the running of our business to support this view.
OMM are happy to collect any of our boxes, used toners, or old mobile phones from customers to be recycled. This service is supplied completely free of charge, but does not cover any other waste generated by your business.
OMM Print Terms & Conditions
All print jobs will take a minimum of seven working days (beginning the day after proof approval) excluding online business cards.
No print job will commence without a written consent from a client. Once this consent is given a job may not be cancelled and OMM reserve the right to charge the full value of the order.
OMM reserve the right to apply an artwork charge should we prepare proofs and then not receive an order.
The minimum charge will be £80.00 per hour.
Once a print job is approved it cannot be cancelled.
Should a job be urgent OMM will endeavour to accommodate a clients needs. However, if we are not warned of this in advance we reserve the right to refuse, or charge a fee for quicker production.
OMM will do everything possible to match a clients existing sample. OMM will confirm Pantone colours and provide material samples prior to commencing any job.
After customer approval OMM except no responsibility for any material discrepancy.
Wherever possible OMM insist that a customer provide a sample of their previous artwork including font and Pantone references. This must be in an appropriate file format. Should this not be available OMM will create any necessary artwork, we will not however accept responsibility for any discrepancy if artwork is not supplied and has been approved by the customer.
Please be aware that a PDF file of previous artwork does not constitute an artwork file, neither do bitmaps.
OMM will only accept artwork in a quark format. Any discrepancy caused by the provision of incorrect artwork is done at the customer’s liability.
Please be aware that quantity discrepancies of 10% (under or over) often form part of any print job and OMM accept no responsibility for this.
Standard delivery of Print work will be five working days for online ordered business cards and ten working days for all other print jobs (unless otherwise stated on initial quotation).
OMM are happy to store print work in our Warehouse on a Call Off basis. All Call Offs must be paid for in advance. If none of the stock has been used after a six month period OMM reserve the right to charge for space used in our Warehouse (£60.00 per week per pallet space (minimum charge).
Any print order placed is acceptance of these Terms and Conditions.
All print orders are non-returnable and non-refundable under any circumstances.
All print orders must be checked on receipt as once goods are signed for any responsibility for damage or error is assumed by the customer. This clause applies automatically to call off orders, a signature will be assumed by both OMM and the Customer as having been given by the Customer in question.

Terms and Conditions of Promotional Offers
All vouchers will be issued on value of invoice once credits are taken into account not on value of order.
No cash alternatives will be entered into.
Should any account not adhere to the terms and conditions of any department then all promotions shall be considered null and void.
Stationery orders that feature more than 25% of toner or 50% of any product as
making up there value will not count in any promotion unless explicitly stated within the promotion (or otherwise consented to in writing, proof required).
Previous business (before start date of scheme) done with the OMM Business Solutions Ltd, any
department or any of its subsidiaries, will not be included within any promotion.
OMM reserve the right to substitute any promoted item with something of equivalent or greater value.
OMM except no liability for any personal risk or injuries incurred whilst involved in any activity earned through the promotional schemes.
Should your gift be defective or unsatisfactory all correspondence should be entered into with the company responsible for that gift.
No gift once selected and issued is returnable to OMM.
The Scheme shall only be applicable to customers using the OMM online ordering service unless otherwise stated.
Purchase is required.
OMM reserve the right to cancel the scheme at any time.
No other promotions run by the OMM Business Solutions Ltd may be entered into should a customer have consented to this scheme.
VAT will never count toward the value of any order or have any value as part of a
Promotion.
All decisions of the OMM Business Solutions Ltd are final.

Terms of Trading
General
The OMM Business Solutions Ltd Limited (hereinafter referred to as ‘The Company’) supply goods and services subject only to the terms and conditions herein contained which are to the extent permitted by law to the exclusion of all other guarantees, conditions and warranties (including any as to qualify of fitness for any particular purpose) whether express or implied by statute, common law or otherwise. In the event of customers’ orders containing terms or conditions inconsistent with these terms of trading, the later shall prevail.
No addition to or variation from these terms or variation from these terms and conditions shall have effect unless the same is expressly accepted by the company in writing under the hand of a Director of the Company.
The Companies catalogues, price lists and other advertising matter shall form part of any contract between the company and its customers.
The company reserves the right to modify designs and specifications without prior notification.
Prices
Prices rule at date of delivery not withstanding and quotations previously made. The Company reserves the right to amend or withdraw agreed prices at any point.
Payment
All invoices are due for payment no more than 30 days from date of the invoice raised. If the invoice is not settled within the stated terms interest may be charged at 4.5% per month on a daily basis.
Delay
Although every effort will be made to fulfil delivery dates, no liability arising from delay is accepted by the Company.
Claims
Non-Delivery should be advised in writing to the Company within 7 days of despatch date, or date of invoice, whichever is earlier. Shortages or damage of goods must be notified in writing within 3 days of receipt, but in these circumstances goods must have been signed for as damaged or un-examined.
Cancellations
Cancellations of non-stock items cannot be accepted and in any other event only with the specific written consent of a Director of the Company provided always that if the goods are dispatched from the companies’ premises prior to receipt of written notice requesting cancellation of the order, handling and transportation costs will be charged.
Returns
Returns of goods sent in accordance with customers’ orders cannot be accepted unless a Director of the Company has agreed in writing to accept their return. The Company recommend that the customer arrange for goods returned to be insured and carefully packaged. Where the company aggress to accept the return of goods, these must be returned at the customers expense, be in perfect condition and will be subject to a 25% handling charge
Packing
Where at the customers’ request, special handling, packaging or transportation of goods is required; this will only be done at the customers’ expense.
Ownership
Risk on goods passes to the customer upon delivery but title remains with the company unless all monies due from the customer to the Company are paid. The company reserves the right to recover and repossess goods and dispose of goods as it sees fit in the event of payment not being made pursuant to the terms hereof.
Warranty and Liability
The OMM Business Solutions Ltd make no representation warranty or condition as to the quality or fitness for purpose of its goods or service other than to the extent, if any, that may expressly have been made by the Company to the customer in writing. Any damages properly payable by OMM Business Solutions Ltd; whether for negligence or otherwise, are limited to the price payable by the customer for the relevant product. In no event shall OMM Business Solutions Ltd liability include any indirect or incidental or consequential damages. Nothing herein shall be deemed to restrict or exclude any liability of OMM Business Solutions Ltd for death or personal resulting from its negligence.
E. & O.E.
Descriptions and pricing correct at January 2004 and are subject to change.
OMM terms and conditions are subject to change to obtain an up to date version please phone OMM Tel: 020 7515 9595