Terms and Conditions
Conditions
Of Sale
General
When placing an order please try to use a code, either ours or the manufacturers,
to ensure receipt of the correct goods.
Please
check your order at the time of receipt to aid any corrections which may
need to be made.
You
can order by phone, online, or fax. However, we strongly advise that orders
are placed by fax or online as OMM will accept no responsibility for code
or quantity discrepancies on telephone orders.
Delivery
All orders will be delivered on a next day basis provided they are received
before our sales cut-off time. This is five o’clock for all orders.
Please keep in mind there can be delays in emailed and online orders from
them being sent and receipt by the OMM group. OMM except no responsibility
for any delays.
While
OMM will take all reasonable means to deliver your order to you on a next
day basis, we can take no responsibility for civil or public actions,
Force de Majeur, or manufacturer shortages.
Specials
Should you not be able to find what you require one of our staff will
be happy to source it for you. This will be classed as a ‘special’
order. A special order may only be placed in writing and cannot be returned
or cancelled once placed.
Furniture
All furniture will be supplied flat packed with no assembly included unless
ordered from our specific furniture publication. OMM will not except any
liability should we be requested to assemble any furniture. Furniture
will be delivered a minimum of three days after the date of order. All
furniture items are treated as none returnable except in the case of manufacturer
fault.
Returns
OMM will gladly accept return of non-faulty merchandise within 14 days
of purchase provided the goods are returned in all original packaging
and in the same condition as they were received.
OMM
will not accept return of goods which have been defaced in any way e.g.
writing on the packaging. Returns placed after fourteen days may be subject
to a handling charge. OMM reserve the right to refuse the right to return
goods.
OMM
will not accept return of any goods which have previously been agreed
as non-returnable i.e. specials items, bespoke print items, and furniture.
All
returns must be registered with our head office and it is recommended
that the customer retain their copy of the return note until a credit
note is issued. OMM will accept no liability for loss of goods given to
our carriers without the correct paperwork. OMM will also not take responsibility
if we do not have a record of the return.
Recycling
OMM believe wholeheartedly in creating a sustainable environment. We take
all measures possible in the running of our business to support this view.
OMM
are happy to collect any of our boxes, used toners, or old mobile phones
from customers to be recycled. This service is supplied completely free
of charge, but does not cover any other waste generated by your business.
OMM
Print Terms & Conditions
All
print jobs will take a minimum of seven working days (beginning the day
after proof approval) excluding online business cards.
No
print job will commence without a written consent from a client. Once
this consent is given a job may not be cancelled and OMM reserve the right
to charge the full value of the order.
OMM
reserve the right to apply an artwork charge should we prepare proofs
and then not receive an order.
The minimum charge will be £80.00 per hour.
Once
a print job is approved it cannot be cancelled.
Should
a job be urgent OMM will endeavour to accommodate a clients needs. However,
if we are not warned of this in advance we reserve the right to refuse,
or charge a fee for quicker production.
OMM
will do everything possible to match a clients existing sample. OMM will
confirm Pantone colours and provide material samples prior to commencing
any job.
After customer approval OMM except no responsibility for any material
discrepancy.
Wherever
possible OMM insist that a customer provide a sample of their previous
artwork including font and Pantone references. This must be in an appropriate
file format. Should this not be available OMM will create any necessary
artwork, we will not however accept responsibility for any discrepancy
if artwork is not supplied and has been approved by the customer.
Please
be aware that a PDF file of previous artwork does not constitute an artwork
file, neither do bitmaps.
OMM
will only accept artwork in a quark format. Any discrepancy caused by
the provision of incorrect artwork is done at the customers liability.
Please
be aware that quantity discrepancies of 10% (under or over) often form
part of any print job and OMM accept no responsibility for this.
Standard
delivery of Print work will be five working days for online ordered business
cards and ten working days for all other print jobs (unless otherwise
stated on initial quotation).
OMM
are happy to store print work in our Warehouse on a Call Off basis. All
Call Offs must be paid for in advance. If none of the stock has been used
after a six month period OMM reserve the right to charge for space used
in our Warehouse (£60.00 per week per pallet space (minimum charge).
Any
print order placed is acceptance of these Terms and Conditions.
All
print orders are non-returnable and non-refundable under any circumstances.
All
print orders must be checked on receipt as once goods are signed for any
responsibility for damage or error is assumed by the customer. This clause
applies automatically to call off orders, a signature will be assumed
by both OMM and the Customer as having been given by the Customer in question.
Terms and Conditions of Promotional Offers
All
vouchers will be issued on value of invoice once credits are taken into
account not on value of order.
No
cash alternatives will be entered into.
Should
any account not adhere to the terms and conditions of any department then
all promotions shall be considered null and void.
Stationery
orders that feature more than 25% of toner or 50% of any product as
making up there value will not count in any promotion unless explicitly
stated within the promotion (or otherwise consented to in writing, proof
required).
Previous
business (before start date of scheme) done with the OMM Group, any
department or any of its subsidiaries, will not be included within any
promotion.
OMM
reserve the right to substitute any promoted item with something of equivalent
or greater value.
OMM
except no liability for any personal risk or injuries incurred whilst
involved in any activity earned through the promotional schemes.
Should
your gift be defective or unsatisfactory all correspondence should be
entered into with the company responsible for that gift.
No
gift once selected and issued is returnable to OMM.
The
Scheme shall only be applicable to customers using the OMM online ordering
service unless otherwise stated.
Purchase
is required.
OMM
reserve the right to cancel the scheme at any time.
No
other promotions run by the OMM Group may be entered into should a customer
have consented to this scheme.
VAT
will never count toward the value of any order or have any value as part
of a
Promotion.
All
decisions of the OMM Group are final.
Terms of Trading
General
The OMM Group Limited (hereinafter referred to as ‘The Company’)
supply goods and services subject only to the terms and conditions herein
contained which are to the extent permitted by law to the exclusion of
all other guarantees, conditions and warranties (including any as to qualify
of fitness for any particular purpose) whether express or implied by statute,
common law or otherwise. In the event of customers’ orders containing
terms or conditions inconsistent with these terms of trading, the later
shall prevail.
No
addition to or variation from these terms or variation from these terms
and conditions shall have effect unless the same is expressly accepted
by the company in writing under the hand of a Director of the Company.
The
Companies catalogues, price lists and other advertising matter shall form
part of any contract between the company and its customers.
The
company reserves the right to modify designs and specifications without
prior notification.
Prices
Prices
rule at date of delivery not withstanding and quotations previously made.
The Company reserves the right to amend or withdraw agreed prices at any
point.
Payment
All
invoices are due for payment no more than 30 days from date of the invoice
raised. If the invoice is not settled within the stated terms interest
may be charged at 4.5% per month on a daily basis.
Delay
Although
every effort will be made to fulfil delivery dates, no liability arising
from delay is accepted by the Company.
Claims
Non-Delivery
should be advised in writing to the Company within 7 days of despatch
date, or date of invoice, whichever is earlier. Shortages or damage of
goods must be notified in writing within 3 days of receipt, but in these
circumstances goods must have been signed for as damaged or un-examined.
Cancellations
Cancellations
of non-stock items cannot be accepted and in any other event only with
the specific written consent of a Director of the Company provided always
that if the goods are dispatched from the companies premises prior to
receipt of written notice requesting cancellation of the order, handling
and transportation costs will be charged.
Returns
Returns
of goods sent in accordance with customers’ orders cannot be accepted
unless a Director of the Company has agreed in writing to accept their
return. The Company recommend that the customer arrange for goods returned
to be insured and carefully packaged. Where the company aggress to accept
the return of goods, these must be returned at the customers expense,
be in perfect condition and will be subject to a 25% handling charge
Packing
Where
at the customers’ request, special handling, packaging or transportation
of goods is required; this will only be done at the customers’ expense.
Ownership
Risk
on goods passes to the customer upon delivery but title remains with the
company unless all monies due from the customer to the Company are paid.
The company reserves the right to recover and repossess goods and dispose
of goods as it sees fit in the event of payment not being made pursuant
to the terms hereof.
Warranty
and Liability
The
OMM Group make no representation warranty or condition as to the quality
or fitness for purpose of its goods or service other than to the extent,
if any, that may expressly have been made by the Company to the customer
in writing. Any damages properly payable by OMM Group; whether for negligence
or otherwise, are limited to the price payable by the customer for the
relevant product. In no event shall OMM Group liability include any indirect
or incidental or consequential damages. Nothing herein shall be deemed
to restrict or exclude any liability of OMM Group for death or personal
resulting from its negligence.
E.
& O.E.
Descriptions
and pricing correct at January 2004 and are subject to change.
OMM
terms and conditions are subject to change to obtain an up to date version
please phone OMM Tel: 020 7515 9595
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